Good Customer Service

[rumrumm]

In an era of lousy customer service, I have to report a case of over and above service from Autometer. They are located here in Illinois where all their products are made--no imported stuff. I have one of their digital tachometer/shift light combos in my '32 which lost several LED bars so I could no longer read the gauge. I have had it for two years. So, I called Autometer, and Jim, their tech guy, said board was bad and told me to send it in for repair. So, I did. Turn around time was supposed to be 5-7 days which I thought was pretty good. Well, a month went by, and I called this morning to check up on it, and the gal that answered the phone told me she would check on it and call me this afternoon. A few minutes ago I got a call from the head of customer service apologizing for their "goof-up" and was told they would send out a new gauge right away rather than repair mine. Now, that is what I call customer service! Kudos to Autometer!

[UGLY OLDS]

My wife worked for them part time years ago when our kid was still in school.. They were very-very small, just starting out . The attitude at that time was to treat every customer special & do their best to satisfy everyone.  They knew it would come back 10 fold & it has . I too have had to exchange some items & TT their tech dept for help.. Nothing but good service & "thank you for buying Autometer" on every visit ....

They actually are in multiple buildings in Sycamore IL .... A very good sized operation today .....

 I recently helped a friend with some wiring on his roadster ...Turns out his new S-W gauges were inop out of the box ...The S-W solution???   Buy another set & send the old ones in ..." We will decide if they are bad" ....Their tech dept was ...ah...um...Non existent???..



Bob.....

[WZ JUNK]

I too have had the best service from Autometer.  I am to the point now that I will only buy their product.  

I sent an old speedometer to them that we had broke trying to spool it backwards.  We were trying to get the correct miles on it as the customer had a new engine in the car and he wanted the miles to reflect the engine use.  They fixed the speedometer and then they called me to see how many miles I wanted on it. Even though it was all my fault there was no charge.

John

[kb426]

Years ago, I used there tach on my alky dragster. Tire shake would destroy it. They fixed it many times and it seems like the highest repair bill was $15. The other companies in the 80's didn't repair anything. I'm still an Autometer guy.

[taxpyer]

I've got a full set of guages I bought 20 or so years ago still in the boxes saved for a project that has still to see the light of day. :oops:  They're collectable now but I've got a feelin the warranty might be expired.

[UGLY OLDS]

They're collectable now but I've got a feelin the warranty might be expired.

[/quote]

If they are Autometer you may be pleasantly surprised if you need "factory" help after they are installed .......  Just remember to ask politely....


Bob.........

[butch27]

I run Autometer and messed up the retainers that hold them in (on one only) Was at Columbus and they GAVE me 3 new cup style retainers.  Good people.