I guess what bothered me the most was Kanter's unwillingness to fix the problem.
It was more like, it's your problem, not ours.
My father was a small business man most of his life and that was not how I was taught to keep customers.
It was more like, it's your problem, not ours.
My father was a small business man most of his life and that was not how I was taught to keep customers.